Israel Home Store FAQ

What do you sell on Israel Home Store?

At Israel Home Store you will find all your home essentials at competitive Israeli prices: Everything from luxurious high quality bedding and towels to reliable kitchen appliances and more. We work with leading suppliers in Israel to make sure you are getting quality brands that you can trust.

Where do you ship to?

We ship to any address in Israel. Our products are located in our warehouse in Bet Shemesh, Israel and are shipped locally from there.

Do you offer free Israel shipping?

We offer FREE standard shipping on orders of ₪299 or more.

Standard shipping is ₪29.90 flat rate for orders under ₪299.

Expedited shipping may be available. Please contact us to coordinate this service.

How long does shipping take?

Standard shipping generally takes up to 5 business days (not including Friday + Shabbat), though we endeavor to get it to you much faster than that. Orders to faraway or rural locations may take extra time.

*Please note that orders to the Old City require the customer to meet our driver at a nearby location, generally outside Zion Gate.

Can I order by phone

Sure! Just give us a call at 03-376-9876. If we don't answer, please leave a message and we will return your call as soon as we can (usually within 24 hours).

In addition, if you are uncomfortable entering your credit card details online, you can select everything you want in your cart and then select the option to have us call you to collect payment.

Can I pick up my package at a pickup point?

Yes! You can select the Pickup in store option at checkout and collect your order from our warehouse located in Bet Shemesh.

Can I edit or cancel my order?

If you need to make a change to or cancel an order please contact us ASAP. Orders are normally processed within 24 hours, and if the order has already been processed we cannot edit or cancel it.

What are my payment options?

We accept Paypal and most debit and credit cards. You can also pay with Google Pay and Apple Pay.

If you are not comfortable with entering your credit card details online, you can select the option in checkout to Pay over the phone and we call you back to take payment.